Terms and Conditions for use of our online materials

Ordering from an Emblem & Badge® catalog, website or showroom constitutes acceptance of these terms.
CHANGES This catalog replaces all earlier issues. Delivery of discontinued merchandise is not guaranteed. We reserve the right to substitute equal or better without notification. Prices and specifications subject to change without notice. We are not responsible for typographical errors in this catalog.

TO ORDER To place orders, stop by, phone, mail, FAX or Email to us. Click here for our store addresses. In addition to the catalog items, many specials are available in our retail stores.

PRICING Our tremendous buying power yields low costs. Don't be fooled by competitors who claim to have the lowest prices or who offer hard-to-believe discounts from inflated list prices. Always compare your final costs including imprinting & other labor charges, product quality and company reputation. And don't forget to factor in the delivery time.

CUSTOM IMPRINTING Most awards and gifts we sell have an included or optional engraving plate. Characters are usually cut with a computer-controlled engraving needle or imprinted through the use of another, computer-controlled process. Please supply precise and clear instructions, especially as to spelling of names..

FREE IMPRINT applies only to items where FREE IMPRINT is stated. Unless otherwise stated on the page, our policy is to allow up to 50 characters free Diamond Drag Engraving per award, when you buy the product and before we ship it (or you pick it up). Additional characters engraved at the same time have a flat charge, indicated on each relevant page. Engraving done later will be charged at a higher rate. Similar policies apply to each of our different imrprinting processes.

SALES TAX Our prices do not include sales taxes. We collect sales taxes on an entire order, whether picked up in or shipped into RI, except for labor that is specifically itemized as such, which is not taxed in RI. A signed Exemption Certificate is required for all sales for which you claim tax exemption for any reason on orders which are picked up in or shipped into these states. You may download a copy of the special Multi-Jurisdictional Sales Tax Exemption Form (click here).

TELEPHONE ORDERS You may reach our facilities at the hours and numbers shown. After hours, you may record a message.

Follow up all telephone orders in writing to confirm your order. Long or complicated orders and orders with a lot of engraving should not be placed over the telephone. There is no substitute for accuracy! We are not responsible for errors which result from complex or unconfirmed telephone orders or duplicate orders not marked as "Confirmation".

© 2008 Recognition Awards, LLC dba Emblem & Badge. All Rights Reserved
A deposit of at least 50% (minimum $20.00) must accompany each order, unless you are already one of our Open Accounts. The balance must be paid at time of pick up. Schools, larger firms, and government agencies may have the deposit waived. Orders for certain Special Order Merchandise may require deposits from any customer.

PAYMENT We accept cash, personal, company and traveler's checks, VISA, MasterCard, Discover & American Express. When credit is granted, Open Account terms are usually Net 10 days, which means that bills are due 10 days after shipment. Organizations such as colleges and municipalities may apply for extended terms. There are no automatic Open Accounts. To set up an Open Account, ask for a credit application. Allow 15 days for review. Balances 30 days overdue or more are subject to a Finance Charge of 1.5% per month or 18% per annum.

In the event that a buyer fails to pay the balance due, or any part thereof, for any merchandise purchased from Emblem & Badge (EB), pursuant to an order, the buyer shall be liable for payment of all costs and expenses, including reasonable attorney's fees, incurred by EB in the collection of such balance due, or any part thereof. There will be a service charge of $40.00 or more (depending on the bank) for any check returned from any bank for any reason.

MINIMUMS The minimum sale in our retail stores is $10.00. The minimum mail order sale is $20.00. There is a minimum of $20 per sale when we allow credit (to open accounts) and sales paid by money orders and checks. Order at least the minimum of goods or services per order to avoid minimum charges!

VOLUME DISCOUNTS Our direct-to-the-public prices are based on the quantities indicated. Large volume buyers should inquire about discounts for larger quantities and for discounts where none is stated.

PRODUCTION TIME Most trophy and plaque orders are ready for pick up within 3-5 business days. Custom orders often take longer.

PROBLEMS Immediately upon receipt inspect all merchandise. No allowance or corrections will be made unless notification of discrepancy is received within 10 days after you get the merchandise.

RETURNS All returns must be discussed with us and approved in advance. Returns must be in new condition or full credit may not be issued. We suggest repacking damaged items in their original packaging, after inspection by the carrier. We will issue a Merchandise Return Authorization Number (MRA) to you. Our Pink Packing Slip and this MRA number must accompany all returns! There will be a 20% restocking charge on all returns, which are due to customer error, plus a charge per engraved plate.

MAIL ORDERS All mail and internet orders must be placed with the factory. See our E-Z Ordering Instructions for particulars.
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