E-Z Ordering Instructions

A.
To order, you may use our printable order form.
Please print clearly and double-check all spelling of titles, names, et cetera.
We are not responsible for incorrect information supplied by customers.
B.
You may also submit orders on your letterhead, Purchase Order, etc.
Please be sure to supply all of the following information:
1.
Customer (organization) name
2.
Name of the contact person(s)
3.
Telephone, fax and Email address, as appropriate
4.
Complete mailing address and zip code as well as the complete shipping address, zip code & telephone #. (Neither UPS nor FedEx nor Airborne ship to Post Office Boxes!)
5.
Your customer number (if we have already assigned one to you)
6.
Your preferred shipping method. We generally use Airborne, unless you specify otherwise.
7.
Method of payment. If you use a charge card, indicate type of card, card number, expiration date, provide the signature of card holder & billing address. For your protection, we will send merchandise only to the billing address or another address on file with the bank card company.
8.
Order date and desired delivery date. We will advise you if we anticipate a problem.
9.
Specific items you desire, including: item number(s), quantities, unit prices and shipping costs *
10.
If a taxable sale into Rhode Island, include the sales tax amount. Otherwise, be sure that we have a signed Exemption Certificate on file for you
11.
Neatly printed or typed engraving and other imprint information
12.
Camera-ready artwork, if applicable, or email it to artwork@Recognition.com
13.
Other special instructions
14.
Signature of person taking responsibility for the order


Additional Terms and Conditions that apply specifically to Mail & Internet Orders

MAIL ORDERS Mail orders should be placed only with the factory. Our minumum mail order sale is $20 of products and/or services. If you order total is less, we will add a charge to bring the total to this amount.

All shipments are made F.O.B. Johnston, RI. We mainly use United Parcel Service and the US Postal Service. Note that most common carriers do not deliver to Post Office boxes nor to inside addresses.

PROBLEMS To reduce the possibility of damage during shipping, mail orders may need minor assembly of figures & cups. Shipments leave our plant in good condition and in approved containers. IF THERE IS DAMAGE, DO NO DISCARD THE PACKING MATERIALS because we must file a claim with the carrier. The carrier may want to inspect them. If discarded, claims for damages or loss may not be honored. Orders involving multiple cartons may arrive on different days. We are not responsible for delivery once shipments have left our plant.

RETURNS We do not accept COD shipments from clients. All returns must be discussed with us & approved in advance. Returns must be in new condition or full credit may not be issued. We will issue a Merchandise Return Authorization Number (MRA) to you. Our Pink Packing Slip and this MRA number must accompany all returns! There will be a restocking charge on all returns due to customer error, plus a charge per engraved plate. This charge will be at least 15% of the original merchandise value.

Ship Via:
  • Best Way
  • UPS
  • UPS 3 day select
  • UPS Next Day (Red)
  • UPS 2nd Day (Blue)
  • FedEx*
  • Airborne*
    Our account # is: ___________________

  • Other __________________________

    *Most carriers accept C.O.D. shipments, except for weekend deliveries.






All C.O.D.s must be paid by cash, certified check or money order. We ship Charge Card purchases only to billing address or another address on file with the bank.

SALES TAXES
We collect sales taxes only for orders picked up in or shipped into RI (7%)

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